facebook_pixel

PRE-ORDER POLICY

Low Price Guarantee Pre-order any product, and if the price drops before the release date, you will be charged the lower price.

Payment Processing
Your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the release of the product. This allows us to get the product to you faster.

Availability
The manufacturer may limit the amount of a product initially available. If this happens, we will process the online orders in the order in which they were received.

Promotional Items
From time to time, Activ5.com will offer one or more special promotional items with a pre-order. Due to limited availability, these items are only available while supplies last.

Note: An order cannot be cancelled once the pre-order item or code has been supplied.

Delivery
Orders containing both pre-orders and in-stock merchandise will be broken into separate shipping groups. Each group will be shipped as soon as the merchandise becomes available. Handling charges will apply to each shipping group independently.

In an effort to ship pre-orders as quickly as possible, sometimes we use external resources to “drop ship” merchandise to you directly from the source. This eliminates the time it takes to ship product to our warehouse before shipping it to you. Due to the tight time constraints, some orders will not make it into our drop ship process. Those orders are shipped directly from our warehouse, usually on the following business day.

Some of the order types that will typically miss our drop ship process are:

  • Pre-orders placed too close to the release date. Cut-off dates are normally three or four days in advance of the ship date.
  • P.O. Box, APO/FPO, and Value shipping.
  • Pre-orders that fail our credit authorization process.

Pre-order Release Dates
We guarantee that we will always post the best release date information available at the time of our posting.